1. Introduction
Uzlabot Pty Ltd (trading as "Eurobodalla Digital", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
This policy complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information in accordance with this policy.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact details (name, email address, phone number, business address)
- Business information (company name, industry, website URL)
- Project requirements and preferences
- Payment and billing information
- Communication records and correspondence
- Marketing preferences and consent records
Technical Information
When you visit our website, we may automatically collect:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent on our website
- Referring website information
- Cookies and similar tracking technologies
3. How We Collect Information
We collect information through:
- Contact forms and quote requests on our website
- Email, phone, and in-person communications
- Business meetings and consultations
- Project briefings and ongoing work
- Website analytics and tracking tools
- Third-party platforms (Google Analytics, social media)
- Publicly available sources (business directories, websites)
4. How We Use Your Information
Primary Purposes
- Providing web design, SEO, digital marketing, and analytics services
- Responding to inquiries and providing quotes
- Managing client relationships and projects
- Processing payments and maintaining financial records
- Communicating about your projects and services
Secondary Purposes
- Improving our website and services
- Marketing our services (with your consent)
- Conducting business analysis and research
- Complying with legal obligations
- Protecting our business interests and legal rights
5. Information Sharing and Disclosure
Service Providers
We may share your information with:
- Web hosting and cloud storage providers
- Email marketing platforms
- Analytics and tracking services (Google Analytics)
- Payment processors and accounting software
- Professional advisors (lawyers, accountants)
Legal Requirements
We may disclose your information if required by law, court order, or to:
- Comply with legal processes
- Protect our rights and property
- Investigate fraud or security issues
- Protect the safety of our clients and staff
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for data transmission
- Secure hosting and cloud storage
- Regular security updates and monitoring
- Access controls and staff training
- Regular backups and disaster recovery procedures
While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide ongoing services
- Comply with legal and tax obligations (typically 7 years for business records)
- Resolve disputes and enforce agreements
- Maintain business relationships
When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention schedule.
8. Your Rights
Under Australian privacy law, you have the right to:
- Access: Request copies of your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications
- Complaint: Lodge a complaint about our handling of your information
To exercise these rights, please contact us using the details provided below. We will respond to your request within 30 days.
9. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Remember your preferences
- Provide relevant content and advertising
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
13. Complaints
If you believe we have breached your privacy, you can lodge a complaint with us using the contact details above. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
